At Daily Poker Game, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the return or refund process simple and transparent.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.
  • Returns must be initiated within 7 days of the delivery date.
  • Certain items, such as personal wearables or hygiene-related products, may not be eligible for return due to health and safety regulations unless they arrive damaged or defective.

2. How to Request a Return

To request a return, please contact our support team at [email protected] within 7 days of receiving your order. Include your order number, reason for return, and any photos (if applicable, damaged items).

Once your return request is approved, we will provide detailed return instructions, including the return address.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days after we receive the returned item.
  • Refunds will be issued via cash.

5. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order after your refund has been processed.

6. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and a description of the issue. We will prioritize a full refund or replacement at no additional cost to you.

7. Non-Returnable Items

  • Opened software or digital content
  • Items marked as “Final Sale”
  • Used or damaged products not caused by shipping or manufacturer defects

8. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

  • Check your bank or contact your payment handler.
  • Contact your service provider—it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our Refunds and Return Policy, please contact:

Email: [email protected].